Privacy policy.

A. Collection of Personal Information

• Information Collected: We collect personal information necessary to process and fulfil your orders, including your name, shipping address, email address, and phone number.

• Payment Data: Payment information is collected and processed securely by third-party payment processors. We do not store your full payment card details.

• Non-Personal Data: We may also collect non-personal data, such as your IP address, browser type, and pages visited, using analytics tools to improve our website.

B. Use of Personal Information

Your personal information is used for the following primary purposes:

• Order Fulfilment: To process your transactions, ship your products, and provide customer support related to your purchase.

• Communication: To send you updates regarding your order status, including shipping and tracking notifications.

• Marketing: If you have given us explicit consent (opted-in), to send you newsletters and promotional materials. You may unsubscribe at any time.

C. Disclosure of Personal Information

We will only disclose your personal information to third parties when necessary to run our business, specifically:

• Shipping Carriers: Sharing your name and address with couriers or pre-approved specialised freight companies to deliver your order.

• Payment Processors: Sharing necessary details with secure third-party payment gateways to complete your transaction.

• Legal Compliance: Disclosing information when legally required to do so by Australian law or government agencies.

D. Security and Storage

• Security Measures: We implement reasonable security measures, including data encryption and secure server access, to protect your personal information from unauthorised access, use, or disclosure.

• Storage: Personal information is stored on secure servers maintained by our e-commerce platform and accounting software.